February 17th, 2009

DC Firm Jumps Into Cyber-Solicitation Fray, Chasing Buffalo Air Crash Clients (Updated)


Query: How hungry does a law firm have to be to run the risk that their client acquisition tactics will put them in ethical hot water?

Shortly after the crash of Continental Flight 3407 near Buffalo, I wrote that the crash would test New York’s new 30-day anti-solicitation ethics rules. I did a few searches to establish a baseline and chronicled the development of the marketing. The marketing takes several different forms, as I noted after the US Airways splash landing, and includes how attorney ethics can be laundered. I also wrote that some of techniques might afoul of the First Amendment and needed to be modified. The Second Circuit currently has one case on the subject.

And so yesterday I ran a new post on those firms that have started marketing, one with a brand new website and others with Google ads directing people to the firm’s existing site (Flight 3407 (Buffalo Crash) Web Site Established By Law Firm (Contravening Ethics Rules?)). Three firms from Chicago and one from Houston were found to be apparently soliciting in this fashion, as well as one from New York.

Today comes another (hat tip to Patrick from Popehat). If you Google “Flight 3407” you get this ad in the sidebar:

CDE – Aviation Lawyers
Experienced aviation accident and
transportation injury lawyers
cdelaw.net

So once again we see a firm, this time Clapp, Desjardins & Ely of Washington D.C., apparently using keywords to trigger the ad placement while avoiding a direct reference to the flight in the ad. But the page it brings you to is unambiguous, with this invitation on the home page:

Click for information on the Crash of Continental Express flight 3407.

After clicking the ad, I headed to the new page where, after expressing their sympathies, the lawyers write (/ClappWebSite2%[email protected]):

We are willing to meet with any family affected by this tragedy. Should you wish to set up a meeting, either in person or via a conference call to discuss your legal needs concerning the Continental Express Flight 3407 crash, please call Mike Ely or Doug Desjardins at 202-xxx-xxxx.

In the old days, solicitation took place with direct contact by mail or in person. Then New York altered its ethics rules to include cyber-solicitation, and that also applies to solicitation from from out-of-state law firms. You can read about it at this prior post.

There is also, as I noted yesterday (as had a couple of commenters) a federal prohibition against solicitation.

So it appears that the firms jumping into the advertising game are willing to take the risk of action against their licenses in exchange for acquiring new cases.

I have no doubt that if New York or the feds open ethics investigations, there will be these defenses:

First: Somehow claim that the ad wasn’t a solicitation to victims’s families; and

Second: Even if it is, it is protected by the First Amendment; and

Third: That they weren’t responsible for the ad placement, but that a marketer did it without their knowledge. Turning a blind eye to what is being done in the name of the law firm will no doubt occur.

But as I noted yesterday, when ethics is tied to marketing, and you outsource your marketing, then you have also outsourced your ethics.
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Updated: The Philadelphia firm of Messa & Associates has jumped into the cyber-solicitation chase. See the first comment.

 

February 17th, 2009

Happy Mother’s Day!


A big Happy Mother’s Day to Mrs. NYPILB. Yes, I know what you’re thinking; this isn’t the day that Hallmark and the florists have decided should be a generic, randomly selected, Mother’s Day.

No, this day is more important. It’s the day she did a lot of hard work to bring our first into the world. (Happy Birthday, Sweet Pea!)

Why people insist on using the Hallmark day is beyond me, when actual birth days are vastly more significant.

For Mother’s Day Mrs. NYPILB got a few chocolate-dipped strawberries I made this morning, while the kid got the party over the weekend. Perhaps the Mrs. could have done better than a few strawberries, but she married me.

Links to this post:

mothers’ day on law blogs
send links to your mothers’ day posts to [email protected] and we’ll note them here: eric turkewitz at the new york personal injury law blog was the first to say, “happy mothers’ day!” diane levin at mediationchannel.com reminds us
posted by Editor @ May 10, 2009 5:08 PM

 

February 16th, 2009

Flight 3407 (Buffalo Crash) Web Site Established By Law Firm (Contravening Ethics Rules?) Updated


A new website has been established by a Chicago law firm to solicit the family members of the crash near Buffalo New York last week. It is the Ribbeck Law Firm, founded by Manuel von Ribbeck. This is the web site’s home page (www.continental3407.us/index.htm) with a snapshot of the page at about 1:50 pm today: /Flight3407WebSite.pdf Other lawyers have been found to be using Google Adwords to solicit readers to their websites with the search term “Flight 3407,” while keeping that search term out of the ad itself.

(I had previously discussed how this air disaster would test New York’s new 30-day anti-solicitation rules.)

The lawyers at Ribbeck express sympathy for the victims at their new site, and then invite relatives to contact them with this come-on from partner Monica Kelly:

Please feel free to contact us at 1 312 822 9999 or 1 312 608 6776 should you have any questions. You can also send an e-mail to Monica Kelly (aviation law) at [email protected].

You can find the ad when you Google Flight 3407 (/Flight3407GoogleSearch.pdf), and you will also find another Chicago firm popping up, The Nolan Law Group. The Google ad link for Nolan brings up this following image as of 1:56 p.m. today under a banner that states, in part, “Free Case Evaluation” (though the banner doesn’t turn up in the pdf: NolanLawGroup2%[email protected] The juxtaposition of an “article” on the crash with “Free Case Evaluation” speaks volumes, to me, of the intent of the web site. (h/t Jennifer Liddy in the comments of prior post.)

A third out-of-state firm, The Gibson Law Firm of Houston, has also started running Google ads that respond to the Flight 3407 search inquiry:/Flight3407Search2%[email protected] Hitting the ad brings us to this page /GibsonLawFirm2%[email protected] with stuff written about the crash next to a sidebar that offers “Have your case reviewed today.” Gibson even goes so far as to claim that the Continental crash is one of their “practice areas.” /GibsonPracticeAreas.pdf

All of this is the type of stuff that New York’s new ethics rule was designed, I think, to combat. The ethics rules also clearly apply to out-of-state attorneys:

Extra-Territorial Application of Solicitation Rules

EC 2-21 All of the special solicitation rules, including the special 30 day (or 15 day) rule, apply to solicitations directed to recipients in New York, whether made by a lawyer admitted in New York or a lawyer admitted in any another jurisdiction.

By soliciting for a New York accident it would seem to make any potential defense that New York has no jurisdiction over them particularly difficult.

Also on the list Google search list is the office of Jonathan Reiter, who had previously had an ad up with a specific reference to the flight, and then had it pulled down when he was alerted to my blog posting. The ad still pops up, though, with a search of “Flight 3407,” which seems to indicate an attempt to coax victim’s families to the site without explicitly stating the name of the flight in the ad.

As I noted in that prior post, when marketing and ethics are entwined, then outsourcing the marketing results in an outsourcing of ethics. Any firm that doesn’t have an admitted lawyer directly overseeing every marketing decision runs the risk of a mistake that can ruin a career.

It’s also worth noting that there are federal penalties for soliciting after air disasters (though I have confined all prior discussion to New York’s ethics rules and how they come into play regardless of the type of disaster). Federal law prohibits solicitations within 45 days. As per 49 U.S.C. 1136 (G)(2):

(2) Unsolicited communications.– In the event of an accident involving an air carrier providing interstate or foreign air transportation and in the event of an accident involving a foreign air carrier that occurs within the United States, no unsolicited communication concerning a potential action for personal injury or wrongful death may be made by an attorney (including any associate, agent, employee, or other representative of an attorney) or any potential party to the litigation to an individual injured in the accident, or to a relative of an individual involved in the accident, before the 45th day following the date of the accident.

This law was passed in the wake of TWA Flight 800 crashing off the coast of Long Island. You can read background on the history of the law here. The issue here will be whether running ads on Google constitutes a “solicitation.”

What state and federal authorities intend to do with these people remains to be seen. Clearly, it seems, as lawyers try to fuzz the line of solicitation, then First Amendment battles will come to the forefront. There is one currently pending before the Second Circuit, which I previously discussed regarding some of the ways that marketers might try to beat the rules and the First Amendment issues that they create: New York’s Anti-Solicitation Rule Allows For Ethics Laundering and Must Be Modified.

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Updated 2/16/09 8:52 p.m. — A third Chicago law firm is now directly soliciting clients via Google Adwords and their website, the Clifford Law Firm. A search of “Buffalo Plane Crash” (h/t Dano in the comments) returns this ad (/BuffaloPlaneCrashSearch2%[email protected]):

Buffalo Plane Crash
aviation.cliffordlaw.com
Experienced Airline Disaster And Wrongful Death Lawyers.

The caption of the webpage is this: Buffalo NY Plane Crash Involved Turboprop Plane: We have aviation attorneys with experience in plane crash claims involving turboprop aircraft.
The page is here: /BuffaloPlaneCrashCliffordLaw.pdf

I’ll say this about Chicago personal injury bar: Right now they’re making the rest of us look good.

And as a refresher, this is the definition of solicitation in New York according to Ethical Consideration (EC) 2-18 of the Code of Professional Responsibility:

A “solicitation” means any advertisement:
a) which is initiated by a lawyer or law firm (as opposed to a communication made in response to an inquiry initiated by a potential client);
b) with a primary purpose of persuading recipients to retain the lawyer or law firm (as opposed to providing educational information about the law) (see EC 2-6(c));
c) which has as a significant motive for the lawyer to make money (as opposed to a public interest lawyer offering pro bono services); and
d) which is directed to or targeted at a specific recipient or group of recipients, or their family members or legal representatives.

It is clearly my opinion that, in using “Buffalo” and “Flight 3407” in Google Ads, as it appears is happening, that the “primary purpose” of the ads is to persuade the targets to retain the firm.
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2/17/09 Update: DC Firm Jumps Into Cyber-Solicitation Fray, Chasing Buffalo Air Crash Clients

Links to this post:

blawg review #200
could this be the end of the line? when we started blawg review with the question, “do you blawg?” in 2005, who would have thought this traveling carnival of law blogs would still be alive 200 weeks later?

posted by Editor @ February 23, 2009 12:00 AM

february 19 roundup
surprising origins of federal corruption probe that tripped up luzerne county, pa. judges who were getting kickbacks on juvenile detention referrals: insurers had noted local pattern of high car-crash arbitration sums and sniffed

posted by Walter Olson @ February 19, 2009 1:04 AM

Unethical Ambulance Chasing?
In the past I talked about Wisconsin personal injury attorneys sending letters to recent car accident victims, similar Wisconsin law firm’s letters, and accident lawyers who post about recent accidents. In the newest twist,

posted by Frank Pasternak @ February 19, 2009 12:05 AM

ny attorney ethics…
blogger eric turkewitz of the the new york personal injury law blog had an interesting post about attorney ethics and ads on the internet. this post specifically dealt with attorney ads after the buffalo plane crash.
posted by Colleen Ostiguy @ February 17, 2009 10:33 AM

 

February 16th, 2009

Linkworthy


Blawg Review #199 is up at Mark Bennett’s criminal law blog Defending People, and he does a great round-up based on the week in review, both this week and in history;

Bennett follows last week’s Blawg Review #198 at The East Central Illinois Criminal Law & DUI Weblog (and I thought my blog name was long) where Jeremy Richey takes on the Seven Deadly Sins;

The Blawg Review editor worries that Twitter will kill off Blawg Review, as people send tweets (or twits) instead of using their blogs for a little link love;

All the week’s news in personal injury law is at TortsProf;

Why does Nordstrom suck? Because they tried to crush a tiny business based on a trademark dispute, where the tiny business filed first (under the name Beckons, for some clothing) and the PTO screwed up and gave Nordstom’s a similar mark (for Beckon). Then, after getting clobbered in the blawgosphere (and Bennett tried to give some helpful advice) they “relented” by trying to give a crumb to the tiny business and keeping 99.9% for itself. Here’s what they should have done, according to Scott Greenfield, and that is why Nordstrom sucks.

And the Michael Phelps witch hunt proves that Richland County, South Carolina doesn’t need any of that federal money being doled out. They clearly have cash to burn, since they just arrested eight people on marijuana charges allegedly associated with the now-famous bong photo of Olympic swimmer Michael Phelps. If that is how they spend taxpayer money down there, then please don’t send any of mine that way.

 

February 13th, 2009

Buffalo Plane Crash Ad Taken Down

I received a phone call moments ago from a very upset Jonathan Reiter, a local attorney whose office ran this ad this morning regarding the crash of Colgan Air / Continental Flight 3407:

Continental Crash Victim?
Helping Victims of Flight 3407
Contact Our Aviation Attorneys
www.jcReiterLaw.com
New York

Reiter told me that, when he heard of the ad, he ordered it taken down immediately and “has basically taken the head off the guy that did this.” That ad is now gone.

But here is the crux of the problem: Attorney advertising and ethics are deeply entwined. And so, when the advertising is outsourced, then the ethics get outsourced with it.

See also, from November 2007: The Ethics of Attorney Search Services.