New York Personal Injury Law Blog » FAQ-Medical Malpractice, FAQ-Personal Injury, Trial Practice


April 22nd, 2009

Susan Boyle’s Voice, and the Lessons for Trial Attorneys

If you haven’t heard of unemployed, 47-year old Susan Boyle taking the stage in a British talent shows and blowing the doors off the joint by now, you’ve probably been living under a rock. The expectations were as low as can be for the rather plain (some say homely) looking woman who, it turns out, had the voice of an angel. (Video here)

And there is the lesson for trial lawyers. One considerable reason for her stunning story was that the expectations were set so low. If she had been a pretty blond taking the stage, it would not have been the same. She would still have a nice voice, but would she have become an international human interest story? Of course not.

And of course that isn’t fair. But people judge others on appearances all the time, and that doesn’t change when we become jurors.

How does a trial lawyer use that bit of knowledge? By raising the expectations for the other side’s witnesses and lowering them for your own. Let the jury be surprised and their expectations exceeded for your own. Let them be disappointed by the adversary.

Two years ago I wrote about the problems of well-educated, attractive adversaries in One Way to Cross-Examine The Attractive Doctor, and discussed how to approach the issue before that witness takes the stand in the medical malpractice setting:

The answer is not to knock them down, but to build them up in opening statements and jury selection (if your jurisdiction allows).

Tell the jury they will like the defendant. After all, your client chose this doctor for surgery, right? Trusted him/her. Kinda like Marcus Welby. Therefore, it stands to reason, the jury will too.

This does a few things: First, you have been dead honest. It is unlikely the jury expected you to “confess” this thing, but frankly, they will likely see it anyway if defense counsel is even mildly competent. Trying to tar a physician at the outset that your client previously trusted has enormous potential to backfire.

The jury also now has very high expectations for the doctor. With the bar set so high, any slip-up or contradictory testimony is likely to be viewed in a harsher light. Assuming you have a solid case to take to trial, this doctor-defendant will also lay out the standards of care (while they still trust him/her) before being confronted with the deviations from care, the sloppy notes, the rushed surgery, failure to read the x-ray, or contradictions from deposition testimony.

And the reverse may also be true, as Ms. Boyle demonstrates. Instead of building your own clients up, you can compare them to their adversaries, and warn the jury that the nice doctor on the other side, for instance, might have much higher education and more practice speaking in front of others, and caution jurors not to judge your client on looks or awkwardness. This gently lowers the bar without hurting your clients or unfairly disparaging the other side and, like Ms. Boyle, makes it easier for them to be liked by the jury. (Assuming this scenario is appropriate for the case, of course.)

I’d love to say that trying a case is all about the facts and only the facts. But appearances sadly mar the way for many. And this is one way to level that playing field.

Links to this post:

susan boyle in the eye of the beholder
susan boyle 3450613461_c067eb4ee2_m you’ve seen it, right? tens of millions of people have. it’s the video of plain, middle-aged susan boyle, stunning the “britain’s got talent” judges and then the world with her lovely voice.
posted by Anne Reed @ April 23, 2009 11:11 PM

5 thoughts on “Susan Boyle’s Voice, and the Lessons for Trial Attorneys

  1. The best example that I ever saw of that strategy was in the 2004 presidential election when George Bush’s campaign team spent a lot of time before the debates talking about how Kerry had been a debate champion in college and had so much experience, while Bush was not nearly so strong in a debate.

    When Bush made it through the whole thing without saying anything completely stupid he looked much better than he would have if the expectations had not been managed so much beforehand. For Kerry the effect was the opposite since he didn’t wipe the floor with Bush
    # posted by Anonymous CD : April 22, 2009 5:36 PM

  2. Not only does the raising/lowering of expectations happen in politics, but it happens on Wall Street too. Many companies or analysts deliberately underestimate so that they can “exceed” the expectations.

    The courtroom is no different. You never want a jury to be disappointed with the side of the story that you have presented.
    # posted by Blogger Eric Turkewitz : April 22, 2009 10:32 PM

  3. “And this is one way to level that playing field.”

    Sadly Eric way too much of courtroom antics is about style over substance. Determining the truth becomes a secondary goal. I am well aware that med mal occurs that is not what I am talking about. But any medical professional who has been through this process once…especially when the JD on the other table is prone to lawyer games, has in general has a very low opinion of your profession.
    # posted by Anonymous Anonymous : May 02, 2009 4:44 PM

  4. Sadly Eric way too much of courtroom antics is about style over substance.

    I agree. Which is why I’ve given advice on how to overcome that issue. The problem is, all too often, an experienced professional on the witness stand that is comfortable speaking in front of groups against one is far less educated and less comfortable in such a setting.

    And so I suggest being candid with the jury and putting this out there so that they understand it, and then they are better able to address the merits without getting caught up in the style stuff.
    # posted by Blogger Eric Turkewitz : May 02, 2009 6:57 PM

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